Frequently Asked Questions

Corporate Headquarters

Debit Card LTD.
1201 Richardson Drive, Suite 160
Richardson, TX 75080
Toll Free (800) 906-6026
Fax (214)389-5149

My Bank Pal Payroll Debit Card Employer/Employee Questions

Why should I offer a payroll debit cards to my Employees?

As an Employer, you can save significant costs for both your company as well as your Employee. For your company, payroll debit cards can eliminate all current paycheck costs, including reconciliation, fraud, escheatment, etc. You will gain productivity, as Employees do not have to go anywhere to cash or deposit their paychecks on payday.

Your Employee, with a My Bank Pal, will get instant access to their pay first thing on payday, without having to stand in line. Employees will be able to save money, as they will not have to pay check cashing fees or even bank account charges - they can get cash at low or no cost through thousands of ATMs or Cash-Back at most large Discount Retailers and Grocery Stores. They can also use their My Bank Pal to transfer funds and pay bills more safely and conveniently than they do currently. The My Bank Pal is also far safer than carrying cash, and gives your Employee a record of each transaction.
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Can I eliminate all my Paychecks?

Depending upon the laws of your state and the opinion of your legal advisor, you may be able to eliminate all your Paychecks. Most states require that Employees be able to gain "free and clear" access to their payroll funds. return to the top
How much will the payroll cards cost me?

The My Bank Pal Card is designed to be low cost to both Employers and Employees. Contact Debit Card, LTD for details.
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How do I get my Employees to sign up?

Debit Card Solutions provides a simple "One-Step" Enrollment process that any Employer may use. We also provide additional customized approaches based upon your individual requirements.
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Won't Employees be unhappy to be forced to change from checks?

There will always be some resistance to change. Debit Card LTD. believes that the most critical element of any My Bank Pal program is Employee satisfaction. We have developed several approaches that can be tailored to individual Employer's needs to help convince Employees of the value of the My Bank Pal to them. Once Employees learn the advantages of My Bank Pal (lower cost, the convenience of ATMs and POS terminal use, and safer access to their funds) it is really an easy sell!
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How much work will I need to do to run the program?

Debit Card LTD. has designed the My Bank Pal program to minimize the work required by the Employer. Depending upon your individual requirements, the program may need as little effort as is involved with traditional Direct Deposit.
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How long will it take to get started?

Depending upon your requirements, you may have pay on your Employees My Bank Pal in as little as two weeks.
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Why would employee want payroll cards?

Your Employee, with a My Bank Pal will get instant access to their pay first thing on payday, without having to stand in line. Employees save money by using payroll cards, as they will not have to pay check cashing fees or even bank account charges - they can get cash at low or no cost through thousands of ATMs or Cash-Back at most large Discount Retailers and Grocery Stores. They can also use their My Bank Pal to transfer funds more safely and conveniently than they do currently. The My Bank Pal card is also far safer than carrying cash, and gives your Employee a record of each transaction.
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How many payroll debit cards can an Employee get?

Each employee may have only one My Bank Pal payroll card. However, employees may request additional cards for family members to use for direct deposit with their employer or to share funds between family members.
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How much does it cost the Employee?

Please read the "Fees and Charges" section of our Terms and Conditions document for this information.
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Where can my Employees use their payroll cards?

Employees may use their My Bank Pal at over 800,000 ATMs and over 5 Million retailers in the US and around the world that display the, PULSE, Star, Cirrus, or Maestro logos. Also, Employees can use their payroll cards at over 18 Million locations worldwide that bear the VISA® logo.

In addition, Employees can transfer funds to other My Bank Pal Cards or Deposit Accounts at US Financial Institutions, or pay Bills with their My Bank Pal.
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What if the Employee loses their payroll card?

If the Employee loses their My Bank Pal, they must call My Bank Pal Services to report the loss. Debit Card LTD. will make sure that they get a replacement payroll card immediately. As long as the loss was reported promptly, and the Employee was not involved with any criminal activity that causes a loss, the Employee will also have their full balance from before the loss replaced immediately.

The employee must report their new card number to you to make sure that their next pay is deposited onto their new My Bank Pal.
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Does the Employee get a Statement?

The employee has free, 24/7 access to their My Bank Pal account online at www.mybankpal.com, where they can access transaction history, balance information and get copies of their monthly statements. There is a nominal fee if the employee requests monthly statements to be mailed. Generally the employer continues to provide copies of paystubs to employees for reporting of payroll and associated deductions.
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How does Employees' pay get on the payroll debit cards?

My Bank Pal uses the Direct Deposit process for payroll. So all you need to do is sign your Employees up for the payroll debit cards the same way as you do your Direct Deposit Employees, and process them with your Direct Deposit payroll, using the My Bank Pal card number in place of the Checking Account Number, and the My Bank Pal Transit Routing Number in place of the Employees' bank's number.
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How do I know that the money will be there?

The My Bank Pal works just like Direct Deposit, so that the My Bank Pal funds will be on cards at the same time as Direct Deposit is in Employees' bank accounts.
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How do I handle pay errors?

Generally, you will handle pay errors the same way as you would with Direct Deposit Employees. You also have the option of using the Funding My Bank Pal for "Real-time" error correction when the Employee has been underpaid.
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How do I handle emergencies or "last day" pay?

You will be giving access to the Funding MyBank Pal for "Real-Time" credits to the employees card account and settle with the issuing bank via same day wire transfer.
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How do I know the funds are safe on the payroll card?

Employees' payroll card funds are held and managed by the issuing bank, Palm Desert National Bank and protected by Visa's no liability policy.
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Who takes the risk of loss, fraud or theft?

Once the funds are transferred onto the Employees My Bank Pal, Debit Card LTD. is responsible for any losses from lost cards, Fraud or Theft, as long as any such activity is reported on a timely basis and unless the Employee or Employer is implicated in the Fraud or Theft. Thus, a My Bank Pal is far safer than a paycheck or cash for the Employee, as the funds will be replaced onto a new card.
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Frequently Asked Questions

Corporate Headquarters

My Bank Pal Payroll Debit Card Employer/Employee Questions

Program and Enrollment

Card Features

Funding